Shipping policy
We are now shipping from our new home in Canada! We're committed to getting your order to you efficiently and at the best possible price.
Shipping Partners & Pricing
To ensure you receive the most competitive rates, we utilize advanced systems that compare real-time shipping prices from a variety of trusted carriers. Your shipping cost will be precisely calculated at checkout, taking into account your delivery location and chosen shipping method.
Shipping Options & Estimated Delivery Times
We offer flexible shipping options to suit your needs:
Standard Shipping
- Canada: 1–4 business days
- US: 3–4 business days
- EU: 6–12 business days
- AUS/NZ: 6–14 business days
Express Shipping
- Canada: 1–2 business days
- US: 1–2 business days
- EU: 1–2 business days
- AUS/NZ: 2–3 business days
Please note that these are estimated delivery times based on live carrier quotes and can vary slightly. Delivery estimates begin once your order has been processed, dispatched, and picked up by the carrier. We generally require up to 48 business hours to process orders before providing your shipping confirmation. Orders are dispatched Monday through Friday.
Important Shipping Information
- Address Changes: Once your order has been dispatched, your address cannot be changed. Please review your cart items and shipping details carefully before finalizing your order.
- Incorrect Addresses: We are not liable for incorrect details entered during checkout. If an incorrect address is provided, we are unable to refund your order.
- Delays: In the unlikely event of a carrier delay, shipping costs are non-refundable.
Customs, Import Duties & Taxes
For international shipments, any applicable customs duties and taxes are calculated and included in the final cost of your order at checkout—ensuring a smooth process with no unexpected fees at the border.
Please note that we are not responsible for delays caused by customs holding times. If an item is returned to us because you were unavailable to receive it or did not arrange an alternative collection, paid customs duties and taxes are non-refundable, and return shipping costs remain the responsibility of the customer.
Order Changes & Returns
- Modifying Orders: Once an order is placed, we cannot add or remove items. A new order must be placed for additional items, and unwanted items must be returned following our standard return process.
- Customer Service Requests: If an order is dispatched before our customer support team can review your request to amend an item, the customer remains responsible for returning any unintended purchases.
Need Help?
If you require further assistance, please contact the courier directly using your tracking details, or reach out to our team at info@khonsuswim.com.