Refund policy
We believe in the confidence that comes with perfect swimwear and apparel. If your purchase doesn't meet your expectations, we’re committed to making it right with our streamlined returns process to ensure your complete satisfaction with every KHONSU purchase.
Eligibility for Returns
We accept returns for full-priced items within 30 days of the delivery date. "Full-priced items" are defined as those purchased at their original price, excluding any promotional discounts. KHONSU reserves the right to refuse returns that do not meet these conditions. In such cases, the item(s) will be returned to the customer at their expense.
Return Conditions
To be eligible for a return, items must be returned in their original, pristine condition: unworn, unwashed, and undamaged. We do not accept returns for items with stains, odors, or signs of wear. All original tags, including swing tags and hygiene liners, must be securely attached and untampered with. Garment bags must also be returned; a CA$10 fee will be deducted for each missing bag. Proof of purchase (order number) is required for all returns.
Refunds & Exchanges
Refunds will be issued to the original payment method used. Original shipping fees, taxes, duties, and Route Shipping protection are non-refundable, and we do not cover return postage costs. Please allow up to 14 business days from the date we receive your return for your refund to be processed. Direct exchanges are not offered; if you need a different size, style, or product, please place a new order online.
How to Process Your Return
- Prepare Your Return: Ensure the item is in its original condition with all tags, hygiene liners, and the garment bag included.
- Initiate Online: Visit the "Returns" section on our website, enter your order number and email address, and select the items you wish to return.
- Package & Ship: Securely package the item(s) and ship to the following address:
Khonsu Swim
5331 Headland Drive, PO BOX 93040
West Vancouver, BC V7W 3G4
CANADA
We strongly recommend using a trackable shipping service and keeping your drop-off receipt until your return is completed. You will receive an email confirmation once your return has been delivered and processed.
Faulty Items
If you believe you have received a faulty item, please contact us at info@khonsuswim.com within 14 days of delivery. Please provide clear photos and a description of the defect so our team can assess the issue and provide a resolution promptly.
Environmental Responsibility
We are committed to environmental responsibility. Returns that cannot be resold due to missing tags, wear, or damage create unnecessary waste. Our strict return policies are in place to preserve product quality, maintain high hygiene standards, and protect our environment.
Need Assistance?
For any questions or concerns regarding returns, please reach out to our team at info@khonsuswim.com.